High quality produce is sourced daily so that we can offer our customers the freshest produce. We only purchase and supply first grade produce ensuring the highest quality possible.
Our produce is stored in a cold room and delivered to you as fresh as possible in a refrigerated delivery van so the cold chain process is not broken from the farm straight to your home.
Please ensure that you check your order with our delivery personnel and any shortages will be noted on your delivery invoice. If we do not deliver an item on your order we will notify you via email, we usually credit your Island Fresh account with points and request that you let us know if you prefer that the item be delivered when available. You may also create a Ticket to query any shortages.
Try out our new feature by clicking on the "Notify Me" when available button, and we'll send you an email as soon it's restocked!
Sell-by date is marked on a perishable product indicating the recommended time by which it should be sold.
Expiry date is a determined date after which something should no longer be used.
We buy produce daily and the prices are influenced by stock, change in season and demand.
Fruit and veg vary in size depending on variety, season and farmer. For this reason you will receive different numbers of fruit and veg, however the quantity paid for in weight will always be guaranteed.
Simply register on www.islandfresh.co.za, add to your cart and pay... Fast and simple!
Our online system is there to give you control over your account and make it convenient for you to manage your orders and payments.
Just Login to your profile, and from there you can manage all your orders.
Once you have checked out your cart, you can not change or amend your order as this order then enters into the supply chain process to be packed and shipped. As our products are perishable we do not want to compromise freshness and quality by breaking the cold chain process.
Whilst there is no minimum order , we cannot deliver dairy or Frozen foods on its own - this is delivered as an add on to your fruit and veg order. Hence, it is mandatory and is indeed a prerequisite that fruit and veg be ordered as this is our core product.
Unfortunately not, a new order will have to be placed as orders are packed and dispatched early hours of the morning.
If no payment is received within 90 minutes after confirming your order, the system automatically cancels your order to make the products available to other customers.
We receive stock daily from multiple suppliers so we are always restocking our site.
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We deliver Monday - Saturday.
Standard delivery fee of R45 on all other orders.
Due to COVID-19, many estates and complexes have special protocols in place to protect their residents against the virus. These important protocols cause delays between 20-40 minutes at each delivery point. For this reason we are unable to provide an estimated time of arrival. Your order will be delivered on the day you selected as our drivers work until the 8pm curfew.
Absolutely! We receive stock daily and all orders are packed and checked by our dispatch team.
Yes, If you live within an area that is not in our delivery zone then you are welcome to collect your order (Contactless) from Unit 6, Flora Town Building, 52 Forssman Close, Barbeque Downs Monday - Saturday for the available time slot.
For a very cool experience come shop in our store which is actually a giant refrigerated warehouse. You can hand pick your product, dairy and eggs in person (Not available during the Lock-down)
You can order as often as you want. Deliveries can be done on a daily, weekly,
fortnightly or monthly basis or as & when required.
No, we only accept payment via the Payfast Payment Gateway.
Yes, we can deliver directly to homes. The produce will fare much better if someone is available to receive the delivery at home, and store the order accordingly to continue with the stringent cold chain process ensuring the freshness of the perishables.
You can order anytime!
If you live out of our coverage area, please contact us. If there is a high enough demand in a location, we will consider adding it to the route. Encourage your friends, family and neighbors to sign up, too! Another option is to see whether the city you work in is listed or if you have a friend willing to accept delivery for you. Keep in mind, delivery is available to businesses as well as homes.
We will try to contact you on the day of delivery and reschedule delivery for the next day. Should we be unable to contact you on the second day of delivery we will refund you once we’ve received your banking details, less the delivery fee.
We cover the Johannesburg region. Please check the map below to see if your area is covered.
Our reward points are used for the purpose of crediting customers accounts 1 point = R1. You can view your points by clicking on "My Account" > "Reward Points"
when checking out you will see a checkbox that you can select if you wish to pay with points.
We take pride in the high levels of service that we offer.
In the unlikely event of this happening we will arrange a full credit for the damaged product or alternatively arrange for a replacement delivery if the product is still available in stock.
We reserve the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. All items requiring Refund needs to be returned for assesment.
As our produce are perishables returns need to be made on delivery or within 2 working days at most. While our products are of the highest quality we urge you to check the product upon delivery to make sure that you are happy with the quality. If you are not satisfied, return/notify to exchange the incorrect product directly with the delivery personnel. You will be credited with your refund for the product, or replaced.
Payment can be made online with Payfast using direct debit or credit card! We do not accept cash on delivery as our drivers are not equipped to carry cash.
In order to help everyone as quickly as possible and for us to track all queries, we've implemented a help-desk system.
Click >My account >Orders >click on the order you wish to query >Create ticket.
Click My account>New ticket
Click on ‘My Account’ > My Tickets >Click on the Ticket Number